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The terms governing your use of GEOly services
2026/09/10
These Terms of Service ("Terms") form an agreement between you or the organization you represent ("you" or "Customer") and GEOly ("GEOly", "we", "us", or "our"). They govern your access to and use of the GEOly website, applications, dashboards, APIs, reports, and related services (collectively, the "Services").
By creating an account, purchasing a subscription, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you confirm that you have authority to accept these Terms for that organization.
If you are an individual using the Services for purposes outside your trade, business, or profession, you are a "Consumer" under these Terms. If you use the Services for business or organizational purposes, you are a business customer. Nothing in these Terms limits mandatory rights that apply to Consumers under the law of their country of residence.
GEOly provides software and related tools for AI-search visibility, generative engine optimization, analytics, content and brand insights, reporting, and related workflows. Depending on the features available in your plan, the Services may monitor prompts, keywords, brands, competitors, AI-generated answers, mentions, rankings, sentiment indicators, citations, and related source data, and may provide suggestions for monitoring and analysis. The specific features available to you depend on your plan, account configuration, and any applicable order or subscription terms.
The Services may use third-party search engines, AI models, data providers, hosting providers, payment processors, and other integrations. We may add, modify, suspend, or remove features when reasonably necessary to operate the Services, address security or legal requirements, or reflect changes in third-party systems. We may provide notice of material changes where reasonably practicable.
The Services are measurement and analysis tools. They do not promise to promote, manipulate, or improve your brand's visibility, ranking, sentiment, citations, traffic, conversions, revenue, or other business outcome. The Services do not provide legal, financial, marketing, or other professional advice. Suggestions and outputs may be incomplete, inaccurate, outdated, or unsuitable for your purposes.
Where applicable law gives Consumers mandatory rights regarding the supply, conformity, availability, updates, or remedies for digital services, those rights apply in addition to these Terms.
You must provide accurate information and keep your account information reasonably current. You are responsible for protecting your login credentials, API keys, and other access credentials, and for activity under your account that results from your failure to protect them. You must notify us promptly if you suspect unauthorized access.
You may allow your authorized personnel to use the Services within the limits of your plan. You are responsible for their compliance with these Terms.
You retain responsibility for all prompts, URLs, content, data, instructions, and other materials that you submit to the Services ("Customer Inputs"). You must have the rights and permissions needed for GEOly to process Customer Inputs as described in these Terms and our Privacy Policy.
You must use the Services in compliance with applicable laws and third-party terms. Do not submit unlawful content, content that infringes another person's rights, or sensitive personal or confidential information unless you are authorized to do so and the submission is permitted by applicable law.
You must not:
We and our licensors own all rights in the Services, including the software, interfaces, models, documentation, design, trademarks, and service data that does not identify you. Except for the limited right to use the Services under these Terms, no rights are transferred to you.
You retain your rights in Customer Inputs. You grant GEOly a non-exclusive license to host, reproduce, transmit, and process Customer Inputs as necessary to provide, secure, and maintain the Services, comply with law, and prevent abuse. We will not use or share Customer Inputs for unrelated purposes without your permission, except where required by law or necessary to protect the Services. We may use aggregated or de-identified information that does not identify you to operate and analyze the Services.
You may use reports and outputs made available to you through the Services, subject to our rights in the underlying Services, third-party materials, and any applicable third-party terms. Outputs may not be unique and may be inaccurate or similar to outputs provided to others.
Paid Services are purchased through a Stripe-hosted Checkout page or another payment flow shown by GEOly. Before you confirm a purchase, the checkout page displays the applicable plan or item, price, currency, billing interval where relevant, taxes or other charges where available, and any applicable discount or promotion.
GEOly may offer recurring subscriptions, such as monthly or yearly plans, and may offer one-time purchases such as credit packages or other items when shown in the Services. Promotion codes or discounts are available only when the relevant Checkout page accepts them. Unless stated otherwise at checkout, a subscription renews automatically for the selected billing period and is charged in advance by Stripe.
You authorize Stripe to save and charge the payment method associated with your Stripe Customer account for the purchase, recurring renewal, applicable taxes, and other amounts shown at checkout or owed under these Terms. Stripe may use its own fraud-prevention, authentication, payment-method, invoicing, and dispute processes. Stripe's terms and privacy notice also apply to its processing of payment information.
GEOly does not receive or store your complete payment card number or card security code. GEOly may receive payment, invoice, subscription, customer, and transaction identifiers and limited billing information needed to provide the paid Services, reconcile payments, support billing, and maintain records.
Stripe may create an invoice or receipt for a successful one-time payment, and generally creates an invoice for each subscription billing period or other recurring charge. The invoice may show the purchased plan or item, billing period, amounts, discounts, taxes, payment status, and other details determined by Stripe and the information available at checkout. Invoice documents, receipts, payment confirmations, and their availability are provided through Stripe's systems, which may include the Stripe-hosted Checkout or Customer Portal and any delivery method Stripe makes available.
You are responsible for providing accurate billing details, including any business name, address, tax number, or VAT information you want reflected on an invoice, and for reviewing invoices promptly. GEOly is not responsible for delays, omissions, formatting, tax treatment, or delivery failures caused by incorrect information, Stripe, your payment method, or your email provider. Contact [email protected] for a correction request; we may need to coordinate with Stripe and cannot change information that Stripe does not permit us to change.
After a successful Checkout session, Stripe sends payment, subscription, and invoice events (including invoice.paid) to GEOly. GEOly uses those events to record the purchase, activate or update the applicable plan or credits, and reflect subscription status. A Checkout redirect or on-screen payment result alone does not guarantee that a payment has settled; access is determined by the payment status recorded by GEOly.
You can manage available payment methods, invoices, and subscription settings through the Stripe Customer Portal link available in your GEOly account. The options shown in the Portal depend on the applicable Stripe and GEOly configuration. If you cancel through the Portal or another available billing control, cancellation normally prevents the next renewal and the current paid period remains available unless the checkout terms or applicable law provide otherwise.
You must keep your payment information current. If Stripe cannot collect a payment, the subscription may become restricted, paused, past due, unpaid, or cancelled according to the applicable Stripe and GEOly billing configuration.
For payment questions, refund requests, or concerns about a charge, contact [email protected]. This does not limit any rights you may have through your bank, card issuer, Stripe, or applicable law.
We may change subscription prices for future billing periods with reasonable notice. A price change does not change the amount already paid for the current billing period.
Except where required by applicable law or expressly stated in an applicable offer, completed subscription payments and other charges are non-refundable and will not be prorated.
If you are a Consumer in the European Union or European Economic Area, you generally have a 14-day right to withdraw from an online service contract without giving a reason, unless a legal exception applies. If you ask us to begin supplying the Service during that period, you may be required to pay a proportionate amount for the Service supplied before you withdraw, where permitted by law. Any loss of a withdrawal right will apply only where the applicable law permits it and you have given the required express consent and acknowledgment.
The non-refund rule above does not limit mandatory Consumer rights, including rights arising from a failure to supply the Service, a lack of conformity, an unlawful charge, a valid withdrawal or termination under applicable law, or a payment made without authorization.
To exercise a withdrawal or other statutory right, send a clear request to [email protected] with the account email and the subscription or order concerned. We may ask for information reasonably needed to verify the request.
You may stop using the Services or cancel a subscription through the available account or billing controls. Cancellation normally takes effect at the end of the current paid billing period unless the applicable order states otherwise.
We may suspend or limit access if payment is overdue, use presents a security or legal risk, you breach these Terms, or suspension is reasonably necessary to protect the Services or other users. Where reasonably practicable, we will provide notice and an opportunity to address the issue. Suspension or termination does not create a right to a refund unless required by law or expressly agreed otherwise.
Either party may terminate an account or subscription for a material breach that is not cured within a reasonable period after notice. On termination, your right to use the Services ends. Sections that by their nature should survive termination, including ownership, payment obligations, disclaimers, limitations of liability, indemnity, and dispute terms, will survive.
After termination, we may deactivate the account and delete Customer Inputs associated with it after a reasonable period, except for information we must retain by law, for legitimate security or fraud-prevention purposes, or in routine backups. You should export any information you need before termination.
If a Consumer is entitled to terminate under mandatory law because the Service was not supplied or was not in conformity, any refund or price reduction will be handled as required by that law.
Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood to be confidential ("Confidential Information"). The receiving party will use reasonable care to protect it and will use it only to perform or exercise rights under these Terms. Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law. A party may disclose Confidential Information to its service providers, advisers, or personnel who need it for the Services and are bound by confidentiality obligations.
The Services may display or depend on third-party services, data, content, or links. Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services or for changes, outages, restrictions, or inaccuracies originating from them. We may change or discontinue an integration when it is no longer available or reasonably suitable for the Services.
To the maximum extent permitted by law, the Services are provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted or error-free operation.
You are responsible for reviewing and validating any data, recommendations, content, or outputs before relying on or publishing them. AI-generated or third-party results may be incomplete, inaccurate, outdated, or unsuitable for your purposes.
To the maximum extent permitted by law, GEOly and its affiliates, officers, employees, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities arising from or related to the Services or these Terms.
To the maximum extent permitted by law, our total aggregate liability for all claims related to the Services or these Terms will not exceed the fees you paid to GEOly for the Services giving rise to the claim during the twelve months before the event giving rise to liability. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
You are responsible for claims arising from your Customer Inputs, your misuse of the Services, your material breach of these Terms, or your violation of law or third-party rights. Nothing in this section requires you to indemnify GEOly to the extent a claim results from GEOly's own breach or misconduct.
We may update these Terms from time to time. If a change materially affects your rights or obligations, we will provide reasonable notice through the Services, by email, or by posting an updated version. Your continued use of the Services after the effective date of an update means you accept the revised Terms.
If a change to a continuously supplied digital service materially and negatively affects a Consumer's access to or use of the Service, the Consumer may have a right to terminate under applicable law. We will not use a change to these Terms to remove mandatory rights.
You may not assign these Terms or transfer your account without our prior written consent, except as part of a merger, reorganization, or sale of substantially all of your assets. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of our business.
If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. These Terms, together with any applicable order, plan terms, and referenced policies, are the entire agreement regarding the Services.
These Terms are governed by applicable law. Any dispute will be handled by a court with appropriate jurisdiction, subject to any mandatory rights and protections that apply to you. A Consumer may bring proceedings in the courts available under the mandatory law of the Consumer's habitual residence. If these Terms are translated, the versions should be read consistently. If a conflict cannot be resolved, the version required by applicable law will control.
Questions about these Terms may be sent to [email protected].